Returns & Exchanges
Due to the perishable nature of our premium seafood, we cannot accept physical returns; however, we are committed to ensuring your total satisfaction with every catch. If your order arrives damaged or does not meet our quality standards, please contact us within 7 days of delivery for a full refund or replacement.
Inspect Your Shipment
Upon arrival, immediately check your seafood to ensure it is still frozen or refrigerator-cold and that the vacuum seals are intact.
Document the Issue
If there is a problem with your order, take clear photos of the product and the shipping box, including the thermal liner and dry ice levels.
Contact Support
Email our Sizzlefish support team within 7 days of delivery with your order number and the documentation of the quality concern.
Resolution Process
Our team will review your claim within 24-48 hours and issue a credit, refund, or a complimentary replacement shipment as needed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing